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Ricardo Gomez

CWO: Community Wellness Outcomes Toolkit

New CWO Toolkit V 4 released Nov 2017

This project offers a toolkit to help measure development impacts in a new way, by focusing on intangible outcomes such as self esteem, self efficacy, social relations and civic engagement. The main goal is to offer an easy to use set of diagnostic and evaluation tools to help assess the impact or contribution of development activities to the well-being of the individuals and groups of people affected.

Community Wellness Outcomes (CWO) are a set of outcomes that represent increased individual freedoms, and are not measured by traditional economic indicators such as income or wealth, or by other societal indicators such as those used by the MDG. The first phase of this project provided tools to qualitatively measure two notions identified as most salient in our previous research: empowerment (related to self-efficacy and aspirations) and social capital (related to social relations and civic engagement). We presented this work in progress at the ICTD Conference in 2013. In the second phase of this project, we link CWO to the “Choice Framework” (Kleine 2013). Kleine’s choice framework presents individual choice as the primary development outcome of ICT interventions, complemented by other outcomes that result from that choice, including more and easier communication, knowledge, mobility, relationships, income, voice, and autonomy, among other outcomes. Kleine maps the relation between these development outcomes and the structure and agency of individuals as they are enabled by different degrees of empowerment, which are enacted as the existence, sense, use, and achievement of choice. In this way, development outcomes are actually shaped and constrained by structure (i.e., institutions, policies, technologies, etc.) and agency (i.e., educational, financial, natural, social, psychological resources, among others), as a result of the enactment of different degrees of empowerment. In the third generation of CWO, we are developing practical questionnaires, interview guides, and participatory photography processes, to help measure the impact of development interventions in a particular community.

CWO Toolkit Instruments 

This toolkit includes a set of tools to explore measurement of Community Wellness Outcomes. Each CWO can be assessed independently or in combination with others. The toolkit also includes a short set of general background questions to be collected from all respondents.

New: a shortened set of tools focused on only five indicators, customized to help assess Caretakers of Mother Earth in Chiapas, Mexico:

CWO for CMT (v6.2, abbreviated, field tested jan 2018) in Spanish and Tseltal: Evaluacion CMT version bilingue v6.2


Prior (longer) versions:

Download CWO Toolkit (V3) in single PDF file here.

Use the CWO Toolkit (V3) online (English and Spanish) here

Herramientas en Español: Cartografía del buen vivir (v3)

Descargue la Caja de Herramientas (en español) en un solo archivo PDF aquí.

Use la Caja de Herramientas en línea (Inglés y Español) aquí

Online CWO Toolkit in English:

Overview: Community Wellness Outcomes (CWO) Toolkit

Planning Workshop: Select and Prioritize CWO
Surveys and Interviews: CWO Surveys and Interviews (see tools below)

Participatory Photography: Fotohistorias guide

Analysis: Analysis and Presentation of Results

Closing the loop: Focus Group to Discuss Preliminary Results

Surveys and Interview Guides (v3):

Herramientas en línea para Cartografía del Buen Vivir

Caja de herramientas abreviada, para Cuidadores de Madre Tierra: Herramientas para CMT

Caja de Herramientas Español: 
Caja de herramientas para una cartografía del buen vivir
Taller de planeación: Selección y priorización de cartografía

Introducción a las encuestas y entrevistas de la CBV

Fotohistorias: Fotografía participativa

Análisis y presentación de resultados

Grupo focal para discutir resultados preliminares

Encuestas y guías de entrevista

Related Publications and Presentations

Yim, M. & Gomez, R. (2017). Assessing the Feasibility of Capability Approach Based ICT4D Impact Evaluation – Community Wellness Outcomes from Ghanaian’s Mobile Use. Proceedings of iConference 2017.

Yefimova, K., Neils, M., Newell, B., & Gomez, R. (2015). Fotohistorias: Participatory Photography as a Methodology to Elicit the Life Experiences of Migrants. Proceedings of HICSS 48Link

Gomez, R., Reed, P. & Young, M. (2014). Wellness Outcomes: operationalizing ways to measure the contribution of ICT to community development. ICA Conference, Seattle, May 2014.

Gomez, R., Reed, P. & Chae, H.Y. (2013). Assessment of Community Wellness Outcomes to measure ICT impact. Work in Progress, in Proceedings of ICTD 2013, Cape Town, South Africa, Dec 2013.

Baron, L. F., & Gomez, R. (2013). Relationships and Connectedness: weak ties that help social inclusion through public access computing, ITD – Information Technology for Development. Taylor & Francis. Link

Gomez, R. (2012). Users’ Perceptions of Impact of Public Access Computing in Colombia: Libraries, Telecenters and Cybercafés, ITID – Information Technologies & International Development, 8(3). USC Annenberg Press. Link

Gomez, R., & Baron, L. F. (2011). Does public access computing really contribute to community development? Lessons from libraries, telecenters and cybercafés in Colombia, Electronic Journal of Information Systems in Developing Countries EJISDC, 49. Link

Gomez, R., & Pather, S. (2012). ICT Evaluation: are we asking the right questions?, EJISDC – Electronic Journal of Information Systems in Developing Countries, 50. (Best Papers of IDIA Conference, 2010). Link

Gomez, R. (2008). The Quest for Intangibles. Proceedings of CIRN Conference 2008.

Gomez, R., & Hunt, P. (Eds.) (1999). Telecentre Evaluation: A Global Perspective. IDRC. Link